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We know plans change. This policy explains what happens if you need to cancel or change a booking, and how refunds work. It forms part of our Terms & Conditions.
How to cancel
Email world@theexplorer.in with your booking reference and the names of the travellers cancelling. The cancellation takes effect on the date we receive your email, and we will confirm it in writing.
Cancellation charges
Charges are a percentage of the total trip cost and depend on how many days before departure we receive your cancellation:
| Days before departure | Cancellation charge |
|---|---|
| 60 days or more | Deposit only |
| 59 to 30 days | 50% of the total cost |
| 29 to 15 days | 75% of the total cost |
| 14 days or less, or no-show | 100% of the total cost |
Some services carry their own rules and may be non-refundable once booked, including flights, cruises, permits (such as Inca Trail permits), festival-period stays and special offers. We will tell you about these when you book.
Changes to your booking
We will try to change dates, names or services when you ask, subject to availability. Supplier charges and an amendment fee may apply. Changing to a later date close to departure may be treated as a cancellation.
If we cancel
If we have to cancel your trip, you can choose a comparable alternative or a full refund of everything you have paid us.
Events outside anyone's control
If travel is prevented by events such as natural disasters, government travel restrictions or serious safety risks, we will work with suppliers to offer new dates, credit or the maximum refund available to us.
How refunds are paid
- Refunds are made to the original payment method.
- We process approved refunds within 7 to 14 working days. Your bank may take a few more days to show the amount.
- Bank and payment gateway charges, and exchange rate differences, may be deducted where they cannot be recovered.
Bookings through third parties
Trips booked through platforms such as Viator follow that platform's cancellation policy.
Unused services
No refunds are given for services you choose not to use during your trip.
Questions
Contact us at world@theexplorer.in or +91 99030 41626. If you are unhappy with how a refund was handled, email world@theexplorer.in.