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This policy explains how Explorer ("we", "us") handles personal data when you visit our website, send an enquiry, book a trip or travel with us. We process personal data in line with applicable law, including India's Digital Personal Data Protection Act, 2023, and the data protection laws of Bangladesh for services provided by our Dhaka office.
Who we are
Explorer is a travel company with offices in Barrackpore (Kolkata), India and Dhaka, Bangladesh. Add registered company name, registration number and registered address. You can contact our Grievance Officer at world@theexplorer.in.
Information we collect
- Contact details such as your name, email, phone number and city.
- Trip details such as destinations, dates, number of travellers, preferences and special requests.
- Traveller information needed to book services, such as passport details, date of birth and dietary or accessibility needs you choose to share.
- Payment information such as payment references and amounts. Card details are handled by our payment partner and are not stored by us.
- Website data such as device, browser, pages visited and cookies.
How we use your information
- To respond to enquiries and prepare quotes.
- To book and manage your trip with hotels, transport providers, guides and other suppliers.
- To process payments and refunds.
- To support you before and during your trip.
- To send offers and newsletters where you have agreed to receive them.
- To improve our website and services, and to meet legal and regulatory obligations.
Who we share it with
We share only what is needed to deliver your trip: with accommodation providers, airlines, transport companies, guides, insurers and payment partners. We may also share information with authorities where the law requires it. We do not sell your personal data.
International transfers
Because travel involves services abroad, your information may be shared with suppliers outside India or the UAE. We take reasonable steps to make sure it is protected wherever it is processed.
Cookies
We use cookies to keep the website working, remember your preferences (such as currency) and understand how the site is used. You can manage cookies in your browser settings. Blocking some cookies may affect how the site works.
How long we keep it
We keep personal data only for as long as needed for the purposes above, including to meet accounting, tax and legal requirements, and then delete or anonymise it.
Your rights
Subject to applicable law, you can ask to access, correct, update or erase your personal data, withdraw consent, and nominate another person to exercise your rights. To make a request, email world@theexplorer.in.
Security
We use reasonable technical and organisational measures to protect your data, including access controls and secure payment processing. No method of transmission over the internet is completely secure.
Children
Our services are booked by adults. We collect information about children only when a parent or guardian provides it for a booking.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with the date it was last updated.
Contact
Questions about this policy? Email world@theexplorer.in or write to us at 71, H.K. Sarkar Road, Barrackpore, North 24 Parganas, Kolkata 700123, West Bengal, India.