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These terms form the agreement between you and Explorer (add registered company name) when you book a trip or travel service with us. Please read them together with our Cancellation & Refund policy and Privacy Policy.
Your booking
A booking is confirmed when we receive your deposit and send you a written confirmation. The person making the booking confirms they are authorised to accept these terms for everyone in the group.
Prices and payment
- Prices are quoted per person unless stated otherwise and include only the services listed in your quote.
- A deposit is due to confirm your booking. The balance is due by the date on your confirmation.
- If the balance is not paid on time, we may treat the booking as cancelled and apply cancellation charges.
- Prices may change before confirmation due to supplier rates, taxes or exchange rates. Once confirmed, we will not increase the price except where required by government taxes or charges.
Changes by you
If you want to change your booking, contact us as early as possible. We will try to help, subject to availability. Supplier charges and an amendment fee may apply.
Changes or cancellation by us
We may need to change a trip because of circumstances outside our control, such as weather, natural events or supplier closures. We will tell you as soon as we can and offer a comparable alternative. If we cancel your trip, you can choose an alternative or a full refund of the money you have paid us.
Cancellation by you
Cancellation charges are set out in our Cancellation & Refund policy.
Passports, visas and health
You are responsible for holding a valid passport, the right visas and any required vaccinations or health documents. We can guide you, but final responsibility rests with each traveller. Please tell us about any medical conditions or mobility needs that may affect your trip.
Travel insurance
We strongly recommend comprehensive travel insurance covering cancellation, medical costs and the activities on your trip.
Your conduct
Please respect local laws, customs and the people you meet. A guide may refuse to continue an activity with any traveller whose behaviour puts themselves or others at risk.
Our responsibility
We take care in choosing our suppliers and guides. We are not responsible for loss, injury or delay caused by your own actions, by third parties unconnected with the services we provide, or by events outside our reasonable control. Nothing in these terms limits liability that cannot be limited by law.
Third-party bookings
Bookings made through third-party platforms, such as Viator, are also subject to that platform's terms and cancellation policy.
Complaints
If something goes wrong during your trip, tell your guide or our support team straight away so we can try to fix it. You can also contact our Grievance Officer at world@theexplorer.in.
Governing law
These terms are governed by the laws of India. Disputes are subject to the jurisdiction of the courts of add city. Services booked through our Dhaka office may be governed by the laws of Bangladesh.
Contact
Email world@theexplorer.in or call +91 99030 41626.